Attention: Please Review Carefully
Learning Management System (LMS) Assistance – Canvas Support
The Center for Excellence in Teaching, Learning, and Assessment (CETLA) provides support to Faculty, Department Chairs, and Deans with the following Canvas-related matters:
- Requests to add Instructors or TAs to courses
- Requests to merge courses
- Requests to create Organizations in Canvas
- Instructional support, including:
- Setting up exams
- Using the Grade Center
- Integrating Echo360
- Scheduling web conferencing sessions (via Zoom or Microsoft Teams)
- Other academic and instructional strategies
Please email cetlasupport@howard.edu directly for assistance with any of the four areas listed above. To ensure timely processing, Your request should include all pertinent details related to your specific request, including the following recommended information:
- Full name of the Instructor or TA
- Institutional (Howard) email address
- Role (Instructor or TA)
- Course name and course ID
- Term (e.g., Fall 2025)
- Employee or Student ID
Important: Be sure to copy an academic administrator (such as your Department Chair and/or Academic Dean) on the request.
Requests will not be processed without the appropriate academic leadership copied.
Important Notes:
- CETLA cannot manually add courses or assign Instructors of Record in Canvas. This must be done by academic administrators through Banner/BisonHub.
- CETLA does not provide support for technical or access-related issues, including:
- SSO (Single Sign-On) or login issues
- HU email access
- Canvas courses not appearing
- User access errors or credential problems
For technical support, please contact Enterprise Technology Services (ETS) at:
📧 huhelpdesk@howard.edu
To obtain access to BisonHub, please reach out to your Department Chair.
